Module 04 · Concession Optimisation

Queue & Revenue

Queue-length prediction, automated rerouting and recovered revenue

🌭

Longest Queue

Section 22

16 people · 6.1 min

➡

Reroute Target

Section 41

2 people · 0.9 min

💵

Revenue / hr

$5,170

$3,440 at risk

📈

Saved / hr

$4,280

recovered by rerouting

Queue Board · Live Queue Board

CV counts the queue and predicts wait time

Stand	Camera	Queue	Wait	Revenue/hr	Status
Sausage & Beer Section 22	C-203	16	6.1 min	$1,180	CRITICAL
Craft Beer Bar Section 34	C-177	15	5.6 min	$1,340	WATCH
Harborview Franks Section 9	C-141	13	4.4 min	$920	WATCH
Bleacher Bar Bleachers	C-311	6	2.6 min	$780	NORMAL
Express Stand Section 18	C-206	4	1.3 min	$640	NORMAL
Ice Cream & Sweets Section 41	C-233	2	0.9 min	$310	NORMAL

Queue → Action → Measured Outcome

✓ Detect19:38

✓ Predict19:39

3 Act19:41

4 Measure—

Before vs. after intervention

Avg wait (before) 6.5 min

Avg wait (after) 2.1 min

Conversion rate 40%

Revenue recovered $4,280

👁

AI counts heads

No stand call-in needed; an 18-person queue surfaces itself.

📲

App push

Offer pushed to fans in Sections 20-24.

🖥

Digital signage

Signage updates to point at the Express Stand.

💵

Measured outcome

$4,280/hr of potential sales recovered.

C-203 QUEUE OVERFLOW

LIVE

Section 22 Sausage & Beer · Queue 16 people

Recommended Action

Reroute 40% crowd — move 40% of Section 22 demand to Section 41 (120m away, currently 2 queued). Average wait drops from 6.1 min to 2.1 min.

How this helps operations

1 Find the longest line

AI counts heads instead of waiting for a stand to call it in. An 18-person queue surfaces itself.

2 Move demand elsewhere

Fan app and digital signage push together, shifting 40% of demand to the express stand.

3 Quantify what you recovered

$4,280/hr of exposed sales, measured before and after the intervention.